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Wi-fi hub router

First Timer

Hi, how do existing customers upgrade their router to the Wi-Fi hub for £30? I can’t find the link online. Thanks 

Community Team - TT Staff

Hi @jpb104


Its usually in the TalkTalk store, but I think there is a problem with it at the moment, 


But I can arrange this for you, just need you to confirm some security


I have sent you a PM

Community Team - TT Staff



I can help you with this. Firstly I need To confirm you're the account holder can you reply to this PM (Personal Message) with the following information: 


Full Name
Home telephone number or account number
Are you the account holder
1st and 3rd characters of your telephone telephone enquiry password if you have one


NOTE: If you don’t have a telephone password why not add one now check out Setting up your telephone password for details

If password is unknown, confirm the below:

Your registered email address:
Your registered mobile phone number:  


Note: Please do not post personal information directly in the Forums.