cancel
Showing results for 
would you rather see results for 
Did you mean: 
Need help?

Wi-fi signal keeps dropping out

Reply
7 REPLIES 7
jj123
First Timer

I have had the HG633 router for over two years, and I'm having problems with the wi-fi signal around the house. Even though the wired connection works fine, the signal drops out randomly and doesn't reach the entire house. Even my mobile which is kept near the router, in the same room, drops out multiple times a day.

Is there anything you can do to help rectify this problem. Thanks.

KeithFrench
Community Star

Slow speed, intermittent dropouts, breaks in the signal, or no signal on some or all devices, might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a by-product of the popularity of Wi-Fi.

However, other factors should be investigated first. When this happens, what are the lights showing on the front of the router? Do you have any wired connections & if so, how do they perform?

The HG633 is a dual-band router & offers both the older 2.4GHz & the newer 5GHz Wi-Fi bands. The problem is these are two different networks (SSIDs), but they share the same name, so you can't tell which one you are connected to. Log into the router (http://192.168.1.1) and enter a username of "admin" and use the unique router password (see the label on the rear of the router at the top).

Go to:-
"Customise my wireless network"

Append "5G" to the end of the network name of the "Wireless 5 GHz SSID" field. Then click "Save".


This will not fix your issues, but it will make it much easier to identify the band you are connected to. This way you will know which band is causing your problems.

Having said that, there is another approach which can be better, which is to use Band Steering. This will automatically move any 5G compatible device connected to the 2.4G band to the 5GHz band. This is available on the HG633 (V2.00), to enable it, first set both SSIDs to the exact same name. Then go to:-

Home Network > Wireless Settings > Enable Wireless Network Frequency Bands

 

Then put a tick against Enable Band steering.


Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

You may then wonder what was really the point of this if it won't solve the problem? This is because the whole topic is too complex to be dealt with in one post. The next stage involves sending out a guide to you to help you get me some important diagnostic results, so as I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Community Team

Hi jj123 

 

I'm sorry to hear this.

 

I can see that Keith has posted on your thread. Keith provides really good advice on improving wireless performance.

 

Thanks

 

Debbie

jj123
First Timer

Hi, thanks to Keith and to yourself for replying to my original post. I have tried all of the suggestions and nothing has changed. Wifi remains poor in rooms upstairs - we have an old house with thick brick walls and I've been wondering if that could be the cause for the problem in these rooms. But this couldn't account for the  fact that my mobile signal drops out often even when I'm a few feet away from the router. I'm wondering if the router itself could be faulty.

Any other suggestions or help would be appreciated. Thanks.

KeithFrench
Community Star

I did say in my post that it fixed nothing. I can offer a lot of help to resolve this if you want it.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

jj123
First Timer

Hi Keith, Sorry, yes you did say that. If you could send me the information you spoke of that would be very helpful, if it's not too much trouble.

Thanks again.

KeithFrench
Community Star

Please see my attached guide on Wi-Fi interference & initially look at the section called "Are you suffering from interference – prove it first". This section includes full details of Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Do not worry about interpreting the results, I will do that for you.

Please post the screenshots that I have requested in my guide (no photos please they can be difficult to read as text can get out of focus when zoomed), from the analyser you are using (also in my attached guide). Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button on the post editor's toolbar as large images. If they are too small, I will not be able to read them & although I can enlarge them, this just puts the text out of focus. If you prefer PM them to me. If you do PM me, then please add a link in there to this thread, so as I can find it easily.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Community Team

Hi jj123 

 

How are you getting on?

 

Thanks

 

Debbie