Over the last week my hub has kept dropping the 5ghz wifi connection. The 2.4ghz continues running fine.
I have done all the usual things (changed band, reset router etc) and it still keeps happening.
I am mobility disabled so do rely heavily on internet and need the faster 5ghz speed so can't really just continue with 2.4ghz connection.
I used to be a computer tech support manager so think it's likely to be a hub hardware fault that has developed.
Can you please arrange for a replacement hub for me?
@mikehadfield Hi yes one of the staff will pick this up i n next few days to a week and do some checks 1st then reply back with the results they have and what the next stage is going to be
as it might not be that u need a new one it could be other issue causing it
please finish of ur profile so they can help when get to u.
the oce staff should reply soon with in a few days to a week.
A bite of info of Forum:
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To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:- Personal Profile > Personal Information
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your post has been flagged for assistance and you should hear back soon.
In the meantime please check your community profile and add your landline phone number which is used to identify your account. Click avatar top right corner then settings, then wizard. Please don't post personal details here for security reasons
I have been away for a short while but am now back and not had any further issues so now ready to send back the faulty router.
Unfortunately I cant find the box the original one came in - it may have been thrown out with other boxes that got water damaged.
So, do you want me to send it back in the box the replacement came in, or wrapped in bubble wrap inside your return bag?