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WiFi Hub Update

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Community Team

Hi

 

All line tests are clear and no issues identified with your line or connection.

 

The guaranteed Minimum sync speed noted on your account is 65mb.  Your line is in sync at 60mb, so this will trigger the alert in service centre.

 

Have you tested another router in the past, and have you tried connecting directly at the test socket ?

 

Thanks

 

Karl. 

harbledown
Conversation Starter

According to EE's website I could expect 61 to 73

Community Team

Hi

 

That's mostly irrelevant as we are not EE.

 

Have you tested as I described earlier ?

 

Thanks

 

Karl. 

harbledown
Conversation Starter

Karl, I was answering the point made by aa2000.

 

I have tested directly connected to the router - see my earlier post.

 

On Nov 1st I chatted online with Amanda because Service Status said "We've detected an issue with your broadband". She did tests and came to the conclusion that the router (WiFi Hub) was faulty and sent me another, which I've been using since 4 November. The speeds from that are about the same as I was getting on the old router.

Community Team

Hi

 

If speeds are the same with another router, that will rule out a hardware issue.

 

the profile is set at the correct level.

 

If you can confirm you have tested directly at the test socket - to rule out faceplate and internal wiring, then the only option next is to arrange an openreach engineer.

 

Thanks

 

Karl. 

harbledown
Conversation Starter

I tested this morning with Sppedtest.net as follows:

 

Connected to master socket (LTTC MK2) and laptop plugged directly to the router - 

55.37 download 9.15 upload; 40.43 and 9.19; 56.2 and 8.85

 

Connected straightaway after via powerline -

54.07 and 18.85

Community Team

Hi

 

Did you remove the front of the master socket and connect directly to the test socket behind the face plate - this rules out a faulty faceplate ?

 

Karl,

 

harbledown
Conversation Starter

I've connected to the Test Socket and speeds were:

56.35 . 18.82

54.97.  18.22

53.76.  18.11

 

Straight after speeds via powerline were

 

55.35.  18.57

 

The Master Socket I have is FTTC MK2 (not LTTC)

Community Team

Hi

 

OK, speeds are below threshold with another router directly at the test socket.

 

We need to arrange an engineer for this now.  I'll drop you a pm with the details required.

 

Thanks

 

Karl. 

harbledown
Conversation Starter

Thanks

 

Does a pm go to the email address in my Settings?

Community Team

Hi

 

Sorry for the delay, there is a community bug that appears every now and then and puts an item on your profile that stops you from getting PM's.  I've asked my manager to remove this item so the PM can go through.  Just waiting for them to confirm.

 

Karl.