All line tests are clear and no issues identified with your line or connection.
The guaranteed Minimum sync speed noted on your account is 65mb. Your line is in sync at 60mb, so this will trigger the alert in service centre.
Have you tested another router in the past, and have you tried connecting directly at the test socket ?
Karl, I was answering the point made by aa2000.
I have tested directly connected to the router - see my earlier post.
On Nov 1st I chatted online with Amanda because Service Status said "We've detected an issue with your broadband". She did tests and came to the conclusion that the router (WiFi Hub) was faulty and sent me another, which I've been using since 4 November. The speeds from that are about the same as I was getting on the old router.
If speeds are the same with another router, that will rule out a hardware issue.
the profile is set at the correct level.
If you can confirm you have tested directly at the test socket - to rule out faceplate and internal wiring, then the only option next is to arrange an openreach engineer.
I tested this morning with Sppedtest.net as follows:
Connected to master socket (LTTC MK2) and laptop plugged directly to the router -
55.37 download 9.15 upload; 40.43 and 9.19; 56.2 and 8.85
Connected straightaway after via powerline -
54.07 and 18.85
OK, speeds are below threshold with another router directly at the test socket.
We need to arrange an engineer for this now. I'll drop you a pm with the details required.
Sorry for the delay, there is a community bug that appears every now and then and puts an item on your profile that stops you from getting PM's. I've asked my manager to remove this item so the PM can go through. Just waiting for them to confirm.