A few weeks ago, I got the WiFi Hub - much better range and speed. However, the problem is certain devices keep being disconnected (i.e. "connected but no internet"). For the PC, I can reconnect by running some command prompts.
This happens for a desktop PC, mobile phones (over WiFi) and also for wired devices (such as TV). Is there potentially a fault with the router??
I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.
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I'm sorry to hear this.
I've completed a line test which hasn't detected any faults. Do you reboot the router when you experience this issue?
I can send a replacement router for testing, would you like me to arrange this?
I think that's the point - there are no line issues, I think the issue is with the router. Various devices (wired and wireless) remain "connected" but no internet access.
Sorry for the delay in replying - I think trying a new router sounds like the best plan. I've also logged this via live chat and thought same conclusion was reached - but nothing was sent.
Unfortunately I'm having the same issues with the new router - the TV / Sky box (connected via ethernet cable) frequently need resetting. The home PC (which gets pretty strong WiFi signal) often drops the connection (i.e. remains connected but no internet).
I'm at a loss as to what to try next - ideas welcome.
Sorry for the delay. Could you run a speed test using the TalkTalk Speed Tester so we can see the current throughput speed as I can't see any recent speed test results to compare this to the sync speed?
Just to add to this - if I check my address on your website I get this message:
"Great news, you can get speeds up to 67Mb"
All I can say to that is "yeah right" - I never get speeds anywhere near this despite already being on the package being offered.
Do all your devices intermittently get disconnected? Can you lose connection on one device while another device works OK?
Do you lose connection after a period of inactivity or do you lose connection while actively using the connection (streaming for instance)?
I'd say "most" devices get disconnected (a tablet doesn't seem to have problems...). Items we have connected:
- TV / SkyQ box / TalkTalk TV box - these are all wired connections and the connection often needs resetting
- Phones - an iPhone seems to be trouble free but 3 other phones in the house are often "connected but no internet". Usually after having been out of the house and come back
- Desktop PC / laptop - these often are "connected but no internet" so I end up resetting / flushing the DNS info
- Tablets (x2) - one is generally fine, the other we've had problems with but has been stable for many days
So I can't really see what the pattern is! The PC has often disconnected whilst in use. The others I'd say have been disconnected when "dormant" (not being used).