WiFi Hub issues , suspect DNS?

[Kevcrawf1211]

Hi , I have been with TT for a couple of months now (since leaving BT) and have been using the WiFi Hub but had constant issues which I believe to be DNS issues.  Router light stays constant white and router sync speeds stay connected however I cannot load webpages on multiple android and iOS devices , hardwired playstation says dlDNS issues and a reboot of the router tends to solve the problems for a short time.  Within 12hours it's back off again.. 

I have been sent multiple new hubs and all develop a similar problem quickly.  My line itself is fine (I was an OR engineer so know the house is wired up correctly) believe it's either the WiFi hub in general or a DSLAM port/card fault , how do I go about getting this rectified , I have spoken with TT and am getting fed up of the same old checks and nobody actually listening ..

Any advice would be appreciated 

[ferguson]

If you have the latest available firmware you can choose alternative DNS servers, have you tried that?

[Kevcrawf1211]

Would that be setting for example Google DNS hard into the hub ?

[ferguson]

Absolutely.

[ferguson]

http://192.168.1.1/0.1/gui/#/internetConnectivity/basic/ipv4

[Kevcrawf1211]

I have done that with the previous hub , bit will do again to double check

[OCE_Michelle]

Hi Kevcrawf1211,

Would you like us to look into this further for you?

Thanks

[Kevcrawf1211]

Yes please , I have using live chat and got no where on multiple occasions 

[OCE_Chris]

Hi Kevcrawf1211,

So when you start experiencing the problem is it then intermittent or do experience the issue on all devices, all the time until your reboot the router?

Chris

[Kevcrawf1211]

Yes it's intermittent , maybe once a day or so.

It's on all devices wired and wireless , stays connected to WiFi and hub shows sync speeds etc as normal , however no internet access , PS4 shows DNS issues and phone just says no internet.  I have changed to Google DNS but still having issues.  

I used to work for Openreach as a broadband engineer , and in my experience this isn't a physical network or home fault.

[OCE_Michelle]

Hi Kevcrawf1211,

Thanks for the additional information. Could I just confirm, have you ever tested with a different make and model of router?

Thanks