cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

WiFi Hub light changing from white to orange

Reply
9 REPLIES 9
SamLeyland
Conversation Starter

Hi

I have had the WiFi Hub for a couple of years with very few problems, just recently say in the last three months the Hub has been switching off the White light and changing it to the Orange light, I have got to reboot Hub to get it back online.

I have spent about 40 mins going round in circles with TT Chat who do not seem to get the point that irrespective of their tests everything looks okay, tried telling them that this is an intermittent fault and can be okay for a while then the Hub will go from White to Orange and then require reboot.

Can you please help as this is very frustrating

Thank you

 

OCE_Karl
Community Team - TT Staff

Hi Sam

 

All the usual line tests are clear, no issues stand out.

 

I can see an increase in authentication logs, so can see drops in the connection.

 

I've a router on the way to you so we can rule out a hardware issue.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

SamLeyland
Conversation Starter

Hi Karl

Thank you for quick response I will look forward to the replacement WiFi Hub.

Is there any package that can give me better Download Speeds (talktalk speedtest shows 40mbps but Ookla own test shows about 19 - 23 mbps)

Regards

Sam Leyland

OCE_Karl
Community Team - TT Staff

Hi Sam

 

The speed range for your line tops about 55mb.  You could try adding the speed boost via My Account if the option is available, but realistically you may only see an increase of about 10mb.

 

Thanks

 

Karl.  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

SamLeyland
Conversation Starter

Hi Karl

Thank you once again for your quick response

Regards

Sam Leyland

OCE_Chris
Community Team - TT Staff

Hi Sam,

 

If you need further assistance please let us know 🙂

Chris

SamLeyland
Conversation Starter

Hi Chris

Thank you I will if I have further issues after trying replacement WiFi Hub

Regards

Sam

OCE_Chris
Community Team - TT Staff
SamLeyland
Conversation Starter

Hi Chris/Karl

I have connected the new WiFi Hub today, the first thing I noticed was that the White Light appears to be a lot brighter on the replacement WiFi hub than on the old WiFi hub?

I will monitor the Hub over the next few days/weeks.

Thank you both for your help.

Regards

Sam Leyland

OCE_Karl
Community Team - TT Staff

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE