So, when is the new firmware going to be issued with the ability to set Static IP addresses? This issue has been going on for over 6 months and has not been fixed yet. IMO appalling customer service to remove this feature from the basic sagecom device and even worse to take so long to fix it.
Thanks for heads up, I don't think it has come through to me yet - I have 'Software Version SG4K10001400t' and the Hub shows an uptime of 19d22h so I suspect I haven't had a firmware upgrade as I assume i would also get a re-boot and a very low uptime.
Can you tell me what version of 'Software' you have in Device Info? Thanks.
Incidentally, I spoke with Customer Services and Tech Support and neither of them knew anything about a date for a Firmware Upgrade nor what it might contain!!!
The Wi-Fi hub firmware version SG4K10001E00t is not on general release as yet.
post #9 onwards.
I have asked the OCEs to comment on here for you, but I have just seen that this is not your thread. If I had known that to start with, I would have asked you to create your own thread. Still, as there are a few of you in this thread who basically want to know the same thing, I'll leave things as they are & you can all see the comments from TalkTalk.
Hello aolmum, thanks for confirming your firmware level. That's what I have and I'm wondering if you see exactly what I see -
If I take this route:
Dashboard > Manage my devices > Manage advanced settings > (choose device) > Reserve IP
Then I can nail down the IP address that this device is already on.
But for a more general solution to allocating IP addresses the following appears to be the expected route:
Dashboard > See Wi-Fi Settings > Manage advanced settings > TalkTalk Wi-Fi Hub > DHCP (tab) > Add Reseved Address
In this case I can't get it to play ball at all.
I agree it's totally hit and miss whether a "friendly name" sticks against a connected item.
Overnight I got an autodownload of SG4K10001E00t
First, it erased most of my 'Friendly Names'
Secondly I now have a Button that allows me Reserve IP Address!!!!
Manage My Devices/Advanced Settings/Manage Advanced Settings/Click on a Device and then Reserve IP (Green Button). It appears you can also Cancel Reservation at a later Date.