cancel
Showing results for 
would you rather see results for 
Did you mean: 
Need help?

WiFi disconnects randomly.

Reply
6 REPLIES 6
Highlighted
jesusjones
First Timer

WiFi connections disconnect across all devices randomly, sometimes up to 5 times an hour.

Router is a HG633, have tried a factory reset and the issue still occurs. Any suggestions?

Cheers.

Highlighted
Divsec
Community Star

Hi @jesusjones welcome to the community your post has been flagged for assistance and you should hear during tomorrow. Please check your community profile and add your landline phone number if necessary it is used to identify your account please don't post personal details here:-).

 

You have tried the obvious self help actions so will likely need help from the OCE team.

How long have you had your router? 

Has any new electronic equipment arrived in the house recently?

Regards Divsec, I don't work here, know little, and have too many opinions.
Highlighted
jesusjones
First Timer
We've had the router since having fibre installed so over 2 years now I guess. No new electronics.
Highlighted
Divsec
Community Star

Thanks for that it will help the team a lot.

Regards Divsec, I don't work here, know little, and have too many opinions.
Highlighted
Community Team

Hi

 

I'll get a replacement out to you and see if this helps.

 

Thanks

 

Karl.  

Highlighted
jesusjones
First Timer

Ok I shall update you when I receive it.

Many thanks.

Highlighted
Community Team