I'm sorry for the delay. We now have an update that we can test to see how the connection compares. Would you like to test this for us? If it does work then we may have to roll this back until it has completed full testing, however it will let us know if this does resolve the issue with slow web pages or not.
If you would like to test this for us then could you connect the wifi hub on Monday and then post an update on your thread to let us know. We can then update this to see how the connection compares.
Hi. I won't be able to test it Monday as I will be at work and I'm not willing to leave my Wife and kids without a connection if it hasn't worked. The earliest I can do will be Thursday. I'll be able to test all devices and connection types over the Thursday and Friday and let you know how it goes.
I'm sorry for the delay in getting back to you. We didn't get a chance to update this for you on Thursday, apologies for this. Would you still like to try the update or would you prefer to keep using the alternative router?
Please can you set the router up before 2PM today and we can update the router firmware. Alternatively if you would prefer to do this on Monday this will also be fine.
Thank you 🙂
This has now been updated, could you let us know how the connection compares.
If you do experience any further issues then please can you revert back to your other router and let us know.
Hi. The WiFi hub is now better than it was. It's not perfect though. Streaming wise on the iPad we no longer have to renew the IP everytime we want to watch something. Now if wanting to play something after what we are watching has finished it won't do it straight away as it says we have no connection but if we refresh or try again (app depending) it seems to work so much better than before. We will check things on all other devices over the weekend and see what, if anything, we find.
Hi, we have kept the WiFi hub going now over the weekend. It's about 50% better than it was. Still having streaming issues when using an iPad. Other devices whether wireless or ethernet cable connected, still having issues with webpage loading times and having to refresh webpages every now and then to get them to load. They just hang otherwise.
Still not right but useable for now. Just needs a bit more tweaking to get it 100% or near enough.