Two weeks ago I received the new wi fi hub
but at the weekend I started experiencing speed issues I rang the technical support team and they did a line check and said there was an external fault and they couldn’t fix it until till Monday after receiving a text message on Monday to say that the fault had been rectified I checked the speed and all was good again until that evening once again the tv was buffering and download speed was dramatically decreased and so was the upload speed I contacted technical support and they reset the router and once again my speed was back to normal, Everything worked fine until Tuesday evening I rang tech support again and they arranged for an engineer to come out for today ,the engineer was a great help and he did a thorough test of my line and picked up on a external fault which he fixed and my speed was back to normal and remained the same until this evening ,my telly started buffering again and the speed issue was back but unfortunately customer service was closed so I decided to reset the router and within minutes my speed was back to normal,so at the moment I’m more inclined to think the issue lies with the router rather than the phone line, Is there anybody else having similar issues with the new WiFi hub
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Which device were you using at the time that showed the reduction in speed. also, where other devices in use ?
Also, did the speeds remain low for the evening or pick back up.
I was using amazon prime on the tv and the laptop was also connected at the time, the WiFi hub dropped the connection and speed didn’t increase all evening I did the speed test on my phone and used the talk talk website ,I rebooted the router this morning as the download speed and upload speed were very low it didn’t make a difference though and WiFi hub is still dropping the connection
I'm seeing some drops from here and the data over the last day or two also confirms this.
The fibre test has also failed and is picking up a possible issue on the copper joint.
I've passed this to networks to see if they can have Openreach take a look.
This was logged out for a Non Appointed engineer - Non appointed means the engineer will be dispatched to look at the line without requiring an appointment be made with you to visit your property.
With the Bank Holiday weekend, I would not expect any updates until tomorrow.
The engineer has been here nearly all day working inside and out at the time he left the upload and the download speed had increased to the correct speed, then the router dropped the connection after he left and the upload speed and the download speed is back to being slow again