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WiFi hub keeps reverting to different channel

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8 REPLIES 8
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Popular Poster

Hi

 

My WiFi hub keeps having the channel changed overnight (it is not on auto setting) even though I regularly set it to 1 which is the most uncongested channel in my area (and doesn’t clash with our Sonos network). I have to log on to the router every day to change it back which is very frustrating.

I can see from other posts that this is to do with WiFi optimisation on my line. How can I get this turned off if that is necessary? And what else does that function do - I.e. what do we lose out on if we turn it off?

 

Thanks!

Highlighted
Community Star

Yes, this is caused by WiFi Optimisation, assuming you have the Sagemcom version of WiFi Hub.

 

I have asked one of TalkTalk's OCEs to pick your thread up and discuss if you want WiFi optimisation turned off.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

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Community Team - TT Staff

Hi JasperLeFarge,

 

As Keith says, it will be wifi optimisation changin your channels, I can disable this for you, would you like me to do this?

 

Chris

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Popular Poster

Thanks both.

 

I have to go back to my original question - what else does WiFi optimisation do on a line?

 

If all it does is switch the channel for us, then yes please turn that off.

 

if it does more than just channel switching, I’ll have to consider and weigh things up.

Highlighted
Community Team - TT Staff

Optimisation monitors wifi connectivity and selects what it decides is the best channel at any given time - would you like us to disable it?

Chris

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First Timer

I've reported this same problem but haven't had a reply yet! So can this somewhat useless function be disabled in my router too?  

Martin
Highlighted
Community Team - TT Staff

Hi Martin35,

 

We'll take a look at it when we get around to your thread, apologies for the delay


Chris

Highlighted
Popular Poster

Yes please disable it.

Highlighted
Community Team - TT Staff

Hi

 

This option is now disabled.

 

Thanks  

 

Karl. 

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