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WiFi hub static ip

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26 REPLIES 26
gdb19
Team Player

I’ve just received a new WiFi hub today and need to be able to assign a static op address to my NAS drive. 

 

I belive there is a firmware update that will allow this, can one of the support team please update my device to the latest firmware. 

 

Thanks

spiderbore
Team Player

if you can set a fixed internal ip on your nas then the wifi hub should respect this

 

bill

spiderb
Community Team

Hi gdb19

 

Give this a try now.

 

Thanks

 

Karl. 

gdb19
Team Player

Thanks. I can see the static ip seems to be retained now. 

 

One other thing, I have an issue with a DDNS that I have setup on my Synology NAS - I can access application.xxxxxx.synology.me from outside my home WiFi (eg on another WiFi network or via 4g) but can’t access this from within my home WiFi. 

 

Im guessing that this is to do with the dns servers the WiFi hub is using. I’ve tried to change the dns provider to use google dns servers but after doing this when I go back to the device info page showing all the connection info I can see that the talk talk dns servers are still being used. 

 

Does changing dns servers need a reboot to be effective or is this a bug?

gdb19
Team Player

Realised that I’d changed the dns servers to google on the section for local dns under the advanced setting in talk talk WiFi hub then dns. 

 

Ive since set google dns up in the internet configuration settings and can see this reflected in the connection info. 

 

Still not not able to access DDNS links on my NAS using home WiFi though, does anyone have any ideas? I’ve read about setting up a dns server on my NAS but not sure if I need to do that as I didn’t on my old tp link router. 

Community Team

Hi

 

Glad to hear you are now able to reserve an IP.

 

I've not tested the Hub myself with DDNS, so not fully aware of the issues around this.

 

@Keith French has done a lot of testing in this area, lets see if Keith can share his wisdom regarding DDNS.

 

Thanks

 

Karl. 

gdb19
Team Player

@OCE_Karl can you please check my service as I’m having issues today. 

 

None of my my devices can make outward connections over WiFi to the internet (wired and wireless). On my iPhone I’ve disconnected and reconnected to the WiFi and it says I am connected on the router page but the WiFi symbol doesn’t appear on my phone. 

 

Whats odd is that I can still connect to my NAS drive and smart plugs over 4g so it seems the inward connection is working its just out to the internet that isn’t. 

 

I did change the dns setting on the router last night and reset the gateway on the router page but don’t think that should have caused this issue. 

 

Ive called talk talk support earlier and they can see an issue on my line apparently so are sending an engineer. They’ve said there is.no issue on the router but just wondering if you can take a quick look as I’ve always had excellent support from tour team in the past. 

 

Thanks

Community Team

Hi

 

The fibre test has failed with an issue with a copper joint, so this is picking up an issue on the line.

 

With a wired device, laptop or PC are you able to browse or ping or traceroute out to www.google.co.uk

 

Thanks

 

Karl. 

 

 

gdb19
Team Player

Thanks, just done the trace route from my NAS which is connected via Ethernet 

 

traceroute www.google.co.uk
traceroute to www.google.co.uk (216.58.206.131), 30 hops max, 60 byte packets
1 192.168.1.1 (192.168.1.1) 0.192 ms 0.236 ms 0.225 ms
2 * * *
3 host-78-151-229-241.as13285.net (78.151.229.241) 7.377 ms 7.398 ms 7.387 ms
4 host-78-151-229-236.as13285.net (78.151.229.236) 7.509 ms host-78-151-229-240.as13285.net (78.151.229.240) 7.538 ms 7.720 ms
5 host-78-144-11-185.as13285.net (78.144.11.185) 12.730 ms 12.701 ms 12.751 ms
6 72.14.208.22 (72.14.208.22) 12.632 ms 11.850 ms host-78-144-4-35.as13285.net (78.144.4.35) 12.050 ms
7 108.170.246.161 (108.170.246.161) 13.070 ms * 108.170.246.129 (108.170.246.129) 12.227 ms
8 108.170.232.104 (108.170.232.104) 13.907 ms 172.253.50.166 (172.253.50.166) 15.389 ms 216.239.56.193 (216.239.56.193) 12.224 ms
9 lhr25s15-in-f3.1e100.net (216.58.206.131) 12.110 ms 74.125.242.82 (74.125.242.82) 12.835 ms lhr25s15-in-f3.1e100.net (216.58.206.131) 12.181 ms

gdb19
Team Player

@OCE_Karl @Just posted the trace info but looks like it’s been marked as spam. Can you release it and take a look please. 

Community Team

Hi

 

Post released from the filter 🙂

 

The trace is reaching google so this does show the connection is going out. 

 

It's difficult to say what impact the line issue is having on this until this is cleared.

 

Karl.

 

gdb19
Team Player

Ok thanks, when the WiFi wasn’t working I was worried that the gateway restart I’d done have caused an issue. I just did that last night to see if it helped my DDNS issues. Must just be bad timing that the line has developed a fault so soon after. 

 

Seems very odd that my NAS which is wired seems to be ok and has managed to download content as receny as around 8am but my sky q box which is also wired can’t connect to the internet. 

 

I’ll wait and see what happens when the fault is resolved. 

Community Team
gdb19
Team Player

@OCE_Chris just noticed one odd thing on my router device info page. 

 

On there it says nat is disabled, I’m not entirely sure what that means but I think that needs to be on?

 

cant see an option to turn it on so could that be off due to the fault?

 

thanks

Community Team

I think it's normal for NAT to show as disabled on the device info page. I think the actual NAT setting is in Access Control section, although I don't have a router to hand to check

Chris

gdb19
Team Player

@OCE_Chris cheers, I still can’t really understand why my NAS drive can download content and I can access it remotely as well as my smart plugs. 

 

Just really sounds like there is a connection to and from the router but that other Ethernet devices and WiFi devices aren’t able to use this for some reason. 

 

My my iPhone does say it’s connected to the WiFi but I don’t get the WiFi icon at all. 

 

Would a a factory reset of the router settings help at all? Is that worth a go?

 

Can you login to my router at all to check all settings etc look ok?

 

thanks. 

Community Team

Hi gdb19,

 

It's certainly worth trying a factory reset, if only to make sure that the router has all the default settings. Can you give this a try and let us know how you get on

Chris

gdb19
Team Player

@OCE_Chris unfortunately this seems to have made things worse. I now can’t connect to my NAS or smart plugs and the router status says the internet is unavailable. 

 

I did did notice that the internet connectivity seemed to default to adsl so I’ve changed that to fibre settings as per a manual I had found for the router - to set connection type to ppp. 

 

Ive also looked around at other settings and I’m sure there were more entries under the route section or the device information page - but I can’t remember or find what else should be there. 

 

Is there a complete guide to how the router needs to be setup for fibre? Can you check the connection again please as things are now worse. 

 

Thanks

Community Team

Hi gdb19,

 

You shouldn't need to change any of the settings. If you're still experiencing problems could you reset the router again and once it's back on (following the reset) could you switch it off, and leave it off for at least 30 minutes to force a new session. Can you give this a try and let us know how you get on

Chris

gdb19
Team Player

@OCE_Chris thanks, just done the factory reset and turned off the router. Will check in 30 mins and let you know.