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WiFi issues HG635 Super Router

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6 REPLIES 6
farsu436
First Timer

On version v1.14t, but quite regularly now WiFi stops working (No internet) while still being connected. After a while connection returns. Have reset router and but still same issues. 

 

Another SSID on 5 GHz Frequency Band works fine (so far). However, not all devices in our household support that frequency.

 

Would be nice to hear from anyone from TT.

Community Team

Hi farsu436

 

Apologies for this.

 

Have you reset the router using the pin hole reset for ten seconds?

 

Thanks

 

Debbie

farsu436
First Timer

Hi Debbie

 

Yes, I did but it didn't help.

Community Team

Hi farsu436

 

Thanks for your reply.

 

I can send a replacement router for testing, would you like me to arrange this?

 

Debbie

farsu436
First Timer

Yes please. Thank you.

Community Team

Hi farsu436 

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

farsu436
First Timer
HI Debbie

The HG633 router that you sent had exactly the same intermittent issues on 2.4 GHz frequencies. Moreover, it is much slower than HG635 when it works. I've now returned to my old router (HG635) and managed to stabilize it at channel 11. No problems for the last several months. What do you want me to do with the one that you sent i.e. HG633? I've got a return bag from you which I can use to send it back to you.