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Wifi Hub dropping 2.4 connections

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23 REPLIES 23
Highlighted
Participant

Hello

 

I have a TalkTalk Wifi Hub and am finding that wireless devices that use the 2.4GHz wifi band keep dropping their connections. Rebooting the router helps, but not for long. I've tried factory resetting the router and that helped for about 24 hours, but the issue has returned.

 

I've followed the steps in the 'Wi-Fi Interference' PDF shared elsewhere here for minimising interference.

 

- Both 2.4 and 5 bands have same SSID, passwords and security (WPA2 Personal).

- 2.4 uses channel 11, bandwidth set to 20MHz, mode b+g+n

- 5 uses channel 36, bandwidth set to 80MHz, mode a+n+ac

 

My router info is:

 

- Hardware version FAST5364 3.00

- Software version SG4K10002816t

- GUI version 3.7.8

 

Is it possible this is a faulty router?

 

Any tips welcomed, thanks.

 

Sam

Sam
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Chatterbox

I’m new here so don’t know the PDF you mention. 

 

My approach would be to see what channels other nearby systems are using and avoid the loud ones. (those -45 to -70 dbm, ignore those -80 to -100 dBm). Your router might have an auto mode that will do this for you, but I don’t know how good your particular router is at doing that.

 

On iOS you can use the Wi-Fi scanner built into Airport Utility (turned on in Settings). On MacOS you can Open WiFi diagnostics by Option Clicking on the WiFi symbol in the menubar then choosing Scan from the Window menu.

 

There are lots of WiFi scanner available for Windows. 

Highlighted
Conversation Starter

I'm getting this, see my posts. Ask the TT team to switch off wifi optimisation (i mean.. wtf.. so many people with similar complaints, what a silly feature to levy on folk)

TTBub
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Participant
Thanks for the suggestions.

Sounds like it could be the Talktalk WiFi Optimisation function amending my settings.

Could one of the OCEs switch this off for my router please?

Sam
Sam
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Team Player

I had similar issues with 5Ghz and the only way I've found to resolve the issue is to find clear channels, which can be hard with 2.4GHz.

Highlighted
Community Team - TT Staff

Hi sojam4000

 

Apologies for the delay.

 

This has now been switched off as requested, please let us know how the connection compares following.

 

Thanks

 

Debbie

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Participant

Thanks Debbie. Hopefully that will fix things. I'll post back in a few days.

I've set the channels to 64 for 5GHz and 11 for 2.4GHz so they should stay put now.

Sam

Sam
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Community Team - TT Staff
Highlighted
Participant

Hi Debbie

Still finding that family members using the 2.4GHz band are getting dropped connections. Could this be a firmware issue or maybe I need a replacement router. Can you help please?

Thanks.

Sam

Sam
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Conversation Starter

are you on old firmware? mine's SG4K10002816t

 

with that + wifi optimisation off, mine's been largely stable since

TTBub
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Participant

Yes, same firmware as you: SG4K10002816t, and Wifi Optimisation off.

Sam
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Conversation Starter
ah ok. I'm sure you've used a wifi analyser app to attempt to figure out best channel?
TTBub
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Community Team - TT Staff

Hi Sam,

 

I'm sorry to hear this. Would you like us to send a replacement router for testing purposes to rule this out?

 

Thanks

 

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Participant
Hi Michelle
Is there a charge for this, or for returning if it's not needed?
Sam
Sam
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Community Team - TT Staff

Hi Sam,

 

No charge as this would be sent for testing purposes to rule this out. We would also send a prepaid router returns bag so one of the routers can ben returned. Would you like us to send the router?

 

Thanks

 

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Participant
Yes please. Do you have my address?
Sam
Sam
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Community Team - TT Staff

Hi Sam

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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Participant
Hi Debbie
The replacement router has arrived and no problems with the WiFi so far. Thanks.
Sam
Sam
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Community Team - TT Staff

Hi Sam

 

Thanks for keeping us updated 🙂

 

Please let us know if you do experience any further issues.

 

Thanks

 

Debbie

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Participant
Hi Debbie
Still getting issues with new router. Do you need to reapply the turning off of channel switching for this new router? I see that the channels I set to avoid congestion are being changed remotely again.
Sam
Sam