I have a TalkTalk Wifi Hub and am finding that wireless devices that use the 2.4GHz wifi band keep dropping their connections. Rebooting the router helps, but not for long. I've tried factory resetting the router and that helped for about 24 hours, but the issue has returned.
I've followed the steps in the 'Wi-Fi Interference' PDF shared elsewhere here for minimising interference.
- Both 2.4 and 5 bands have same SSID, passwords and security (WPA2 Personal).
- 2.4 uses channel 11, bandwidth set to 20MHz, mode b+g+n
- 5 uses channel 36, bandwidth set to 80MHz, mode a+n+ac
My router info is:
- Hardware version FAST5364 3.00
- Software version SG4K10002816t
- GUI version 3.7.8
Is it possible this is a faulty router?
Any tips welcomed, thanks.
I’m new here so don’t know the PDF you mention.
My approach would be to see what channels other nearby systems are using and avoid the loud ones. (those -45 to -70 dbm, ignore those -80 to -100 dBm). Your router might have an auto mode that will do this for you, but I don’t know how good your particular router is at doing that.
On iOS you can use the Wi-Fi scanner built into Airport Utility (turned on in Settings). On MacOS you can Open WiFi diagnostics by Option Clicking on the WiFi symbol in the menubar then choosing Scan from the Window menu.
There are lots of WiFi scanner available for Windows.
No charge as this would be sent for testing purposes to rule this out. We would also send a prepaid router returns bag so one of the routers can ben returned. Would you like us to send the router?