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Wifi Hub not recognised by service status checker and only 542 kbps upload sync speed.

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gudgulf
Team Player

Hi Debbie,

 

   Thank you for that

 

       Peter.

Community Team

Hi Peter

 

The next step will be to arrange an Openreach engineer visit.

 

I'm just sending you a Private Message to confirm some details so we can arrange this visit.

 

Thanks

 

Debbie

gudgulf
Team Player

Hi Debbie.

 

    I've replied to your PM.

 

       Peter

Community Team

Hi Peter

 

Thanks for the Private Message.

 

I have passed your availability over to our Network Team and I will post back on this thread to confirm the date and time of this visit.

 

Thanks

 

Debbie

Community Team

Hi Peter

 

I'm really sorry for the delay.

 

Did you receive a text message to advise that the engineer visit has been arranged for Monday 05/08/19 8-1 AM

 

Thanks

 

Debbie

gudgulf
Team Player

Hi Debbie

 

 Engineer has just left after spending nearly 3 hours on the problem.

 

  Now fixed (ac balance problem apparently) and syncing at 23 Mbps down/ 6 Mbps up so I am a very happy bunny.

 

 Thank for all your help and to the network team for so quickly arranging an engineer vist.

 

   Peter

Community Team

Hi Peter

 

Thanks for keeping us updated. Please let us know if you do experience any further issues.

 

Debbie 🙂