Wifi Hub not working properly

[Mo1234]

Hi,

I recently upgraded from Broadband to Fibre and was sent a new Wifi Hub (Sagecom). When I set up the new router the Wifi seems to be working fine but my computer upstairs which is connected by a powerline adapter won't work at all. I can't even ping the router and Windows is saying it hasn't got a valid IP configuration. However, when I change back to my old router my computer upstairs works fine.

Furthermore, since switching to fibre I don't seem to be getting faster speeds than I was previously!

Regards

[Mo1234]

I just wanted to add that I've also had several long calls with the talktalk call centre to no avail.

[Sabbia]

I have been reading on this thread and I think the problem is with the router. Talktalk have not been much help at all and I logged this issue with them two days a go. They keep saying we are working with this issue but it doesn’t take this long.

[Mo1234]

Hi Sabzi,

Thanks for your reply. So are many people having the same issue?

[Sabbia]

Yes appears so

[Mo1234]

Have you managed to get a response from them yet? Do you think its something to do with the firmware? I think I am on 2600t but I think that is the latest one.

[OCE_Karl]

Hi

Are the powerline adapters the wired type or the wifi extender type ?

Have you tried resetting the adapters and connecting them to the new router ?

Thanks

Karl. 

[Mo1234]

Thank you for your response.

The Adapters are the Ethernet type and I have rest the multiple times. As I said previously whenever I connect the old router it all works fine but the new router seems to be the weak link. Maybe there needs to be a firmware update or something?

[OCE_Karl]

Hi

Have you tried the other ethernet ports on the back of the router ?

I can understand a poor wifi signal with the wifi type adapters but with a cabled connection, these should see the connection as any other wired device.

Thanks

Karl. 

[Mo1234]

The other Ethernet port makes no difference either.

[Mannh]

I had to connect mine directly to my laptop and st it up from there. Have a look on the extenders website. 

[Mo1234]

Thanks @Mannh . I tried that but no luck still unfortunately.

[Mannh]

Oh well, worth a shot. 

[OCE_Debbie]

Hi Mo1234

I can send a replacement router for testing, would you like me to arrange this?

Thanks

Debbie

[Mo1234]

Hi Debbie,

Thanks for the offer, but I'm not sure if a new router sill solve the problem. Would it be possible to send powerline adapters for testing instead?

[OCE_Debbie]

Hi Mo1234

Did you purchase the power line adapters from TalkTalk previously?

Thanks

Debbie

[Mo1234]

The ones I am currently using do not have any talktalk branding on them.

[OCE_Debbie]

Hi Mo1234

If they were not sent by TalkTalk then we would be unable to replace this.

Did you order them from our online store?

Thanks

Debbie

[Mo1234]

I don't think they were from the online store.

[OCE_Debbie]

Hi Mo1234

If they were not sent by TalkTalk then we would be unable to replace this.

Thanks

Debbie