I recently upgraded from Broadband to Fibre and was sent a new Wifi Hub (Sagecom). When I set up the new router the Wifi seems to be working fine but my computer upstairs which is connected by a powerline adapter won't work at all. I can't even ping the router and Windows is saying it hasn't got a valid IP configuration. However, when I change back to my old router my computer upstairs works fine.
Furthermore, since switching to fibre I don't seem to be getting faster speeds than I was previously!
I have been reading on this thread and I think the problem is with the router. Talktalk have not been much help at all and I logged this issue with them two days a go. They keep saying we are working with this issue but it doesn’t take this long.
Thank you for your response.
The Adapters are the Ethernet type and I have rest the multiple times. As I said previously whenever I connect the old router it all works fine but the new router seems to be the weak link. Maybe there needs to be a firmware update or something?
Have you tried the other ethernet ports on the back of the router ?
I can understand a poor wifi signal with the wifi type adapters but with a cabled connection, these should see the connection as any other wired device.