Since we returned from holiday 2 days ago we've had to reboot the WiFi hub quite a few times as although the management is reporting connected the devices both wired and wireless are unable to access online services? It was left on while we were away but the 3 reboot I've had to swap to our HG633 unless we can get the issue resolved. The hub was replaced a few months back as the other was faulty so still quite new. It did reboot every few days but it was after speaking with support it was up for a few weeks prior to our return.
Could anyone help please? Not quite sure what it could be as the logs aren't consistent with time.
I'm sorry to hear this.
Are you able to connect ok straight after the router is rebooted?
Have you tried factory resetting the router using the pin hole reset for ten seconds?
Thanks for the update. We can send another wifi hub to test with if you like, just in case your current router has developed a fault. Would you like us to arrange this?
Thanks for letting me know that it's arrived.
I can't update your firmware at the moment but it should automatically update some time over the weekend. If it doesn't please let me know on Monday and I'll update it for you 🙂
I'm sorry to hear this. I've run a test on the line which has detected a potential fault. As soon as we've confirmed if there is any noise on the line then we can pass this straight over for investigation.
Does your master socket also have a test socket?
Your speed has gone back to 19Mbps, and I've updated your router to the latest firmware version. Could you monitor for 24 hours and let us know if there's any further problems