Would it be possible to test the landline with a phone just so we can rule out any possible issues with the landline service (in case this is affecting the BB connection)
Thank you for testing this.
I've checked the connection stats again and ran another line test and the line test is clear.
When did you last experience a drop in connection?
Its very possible, I have returned home from working away and checked the connection it looks to have dropped again 16 hours ago (around 7PM yesterday evening) is there anything else I can try as it seems to be returning to its previous levels of poor stability
Could you monitor the connection over the weekend and can you bump the thread on Monday and we'll check to see if there have been any further disconnections
Thank you. I've tested the line again just now to see if it has detected anything and it's still clear. Did you notice any change to the router light? Could I also just confirm which make and model of router you have connected at the moment?
OK thanks. I've gone over the line history for the last 6 days, there's a 77 second drop showing on the 1st at around 17:45, and 79 second drop at around 6:30pm last night, wondering if the drops earlier today were anything to do with the line tests.
If you could bump the thread on Monday we'll take another look
The line has just dropped again, This time it did take a manual reboot of the router to reconnect. I'm starting to wonder if it could also be an issue with the router?
Obviously there was originally an issue with the line, I do have the "older" TalkTalk router if its worth swapping this out with the Wifi hub?
The only issue is that router doesn't provide sufficient wifi coverage for my home but I'm happy to use it top test