It appears the issue isn't the router since posting the last update it's disconnected twice so it appears as I was working away all week under little/no broadband load it's stable but when I am home and heavily utilising the broadband appears to be the theme.
I am going to now switch back to the Wifi hub as the current router doesn't provide sufficient wifi signal internally.
Is there anything that can be done?
DLM changed your profile yesterday to a slightly more stable one, could you monitor over the next couple of days and let us know if you're still experiencing disconnections
Hi ParkerP, I hope you had a great Christmas and have a fantastic New Year. Please let us know how you get on.
The drop this morning looks to have been a profile change. Unfortunately we can't manually change your profile, DLM assigns the profile automatically. Is the connection generally only down for a couple of minutes?
I'm really sorry about this.
I've completed another line test which hasn't detected any faults but I can see re connections on the line.
I can send a replacement router for testing, would you like me to arrange this?
Thanks for your reply.
Please can you also use a different cable and filter when you connect up this router? If the connection continues to drop with a different router at the test socket then the next step will be to arrange an Openreach engineer visit.
That's great, please let us know how you get on.
If the connection does remain stable with this router then I can send you a new router (if you would like me to arrange this)
Unfortunately as I expected the connection dropped around 11:45 AM requiring a physical reboot of the router to get reconnected using the older style router, whereas the new TalkTalk hub typically reconnects automatically.
Hopefully this proves its not internal or the router?
Can you advise when we can expect a BT/Openreach engineer please
Just to update the connection is approaching nearly 2 days of WAN connectivity without dropouts which is great following the engineer enabling Interleaving on our circuit which is great. (previously drop happened every 2-4 hours, maximum 😎
One thing I have noticed is the download and upload speeds are significantly less, previously near 58-60Mbps downstream and 20Mbps upstream on the router and confirmed via speed test.
Currently, the sync speeds are the similar 54Mbps downstream and 16Mbps which I assume is the corrections made by the interleaving?
Actual throughput is 46Mbps Down and 14Mbps Up as I currently have the fibre speed boost I am wondering if part of the issue could be the line trying to obtain speeds beyond whats stable?
(Just to clarify I'm not complaining I actually am very happy with these speeds and much prefer the stability/reliability over maximum performance)
I am tempted to remove the Fibre boost and allow the line to fall to the capped 40Mbps and 10Mbps speed as stability is more important than speed and wanted to see your thoughts on this?
Thanks in advance and the assistance so far
DLM should reduce the speeds lightly to improve stability and this should not have a great impact.
If you do not require speeds above 40mb, then you can request the boost to be removed, but the addition of the boost itself will not cause any instability.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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