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broadback connection drops when phone rings

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5 REPLIES 5
Buachaille
Popular Poster

My router keeps disconnecting from the internet when the phone rings. 

 

I've tried multiple microfilters and it's connected to the master socket. 

The line test tool shows there is a problem. What are the best next step steps to take?

Community Team

Hi Buachaille

 

I'm sorry to hear this.

 

I've completed 2 different line tests and both tests haven't detected any faults on the line.

 

Could you connect the router at the test socket? Do you have a different phone that you could test with?

 

Thanks

 

Debbie

Buachaille
Popular Poster

I've plugged into the test socket. I don't have another handset to test with I'm afraid. 

Community Team

Hi Buachaille

 

Thanks for your reply.

 

Does the connection still drop when the phone rings? (with router at the test socket)

 

Thanks

 

Debbie

Buachaille
Popular Poster

connection is ok in the test socket, does that mean my main socket is faulty?

Community Team

Hi Buachaille

 

Thanks for your reply.

 

This would indicate a possible fault with the faceplate or internal wiring.

 

Debbie