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broadband dropping

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First Timer

My router keeps flashing red and disconnecting everyone from Internet. Also wired devices. This has been happening on and off over the past few weeks. And nothing is getting done about it and I'm not sick of it. Why am I paying for faster fiber when it just keeps disconnecting every  device. 

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Community Team - TT Staff

Hi Carla baird

 

I'm really sorry to hear this.

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie