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broadband speed problems/ dropping

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2 REPLIES 2
First Timer

I have been having issues with my internet. When I am at home I have to constantly mess about on my devices to reconnect them. Also, the internet does not work from my bedroom which is the next room over. What is going on? 

Community Star

Hi @Becky28299 ,

 

Do you know if the problem is with the router losing its connection to the internet (in which case a light on your router which is normally constantly lit will change colour or flash), or is it that you are losing Wi-Fi connection between your device(s) and your router (in which case the light(s) on the router will just carry on looking normal). Do you have any ‘wired’ devices, do they also lose connection ?

Community Team - TT Staff

Hi Becky,

 

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault and the connection looks stable for the last 48hrs. Just to confirm, is this affecting wireless only?

 

Thanks