my board band speed was 36megs now has drop to 27megs and my
upload speed as drop from 10megs to 5megs i have compained about this
a few time now and nothing has been gone not a happy bunny here....
funny cost my speed was all good till i renewed my contract and a few days later
my speed was cut down..........
thanks craig eades
Apologies for the delay, I'm sorry to hear you're experiencing problems with your service
I've run a line test, sync speed is currently 38Mbps, have you noticed and improvement over the last couple of days?
Are you still unable to access My Account?
my account is ok now i can get in
my broadband is not good am not getting 38 megs am getting 29 megs 3500 kb/s just did a test
38 megs should be around 4500 kb/s also my upload speed should be 10megs am getting less than 5megs
this as been going on now for neally a month wish i never took out a new contract was all good before that
never had a problem with talktalk.....
thanks craig eades
from my router
Thanks for the information
Your speed test results will always be lower than the sync speed (usually around 80% of sync speed)
Can you run a couple of speed tests at least 10 minutes apart on the My Account speed checker on a device connected by Ethernet cable to your router (can you try to make sure that no other devices/applications accessing the internet at the time)
Thanks for running the tests. The throughput speeds are within the range that we'd expect for the sync speed - did you run the speed test on a device connected to your router by Ethernet cable?
OK thanks. As I said the speed test results are within the range that we'd expect for you sync speed
How many telephone sockets do you have? What other devices do you have connected in addition to your router?
Does your master socket have a Test Socket?
Thanks for confirming this. Could I just confirm, have you tried switching the router off for a full 30 minutes and then retested the speed again?
If the throughput speeds are a lot lower than the sync speed then this can sometimes resolve this as this will reset the current session.
Thanks for keeping us updated.
Please can you now leave the router switched on without rebooting over the weekend? We can then check the speeds again on Monday to see if DLM has made any changes.
I've been having a running battle over my download speed for a few weeks now. The 38mps that I've had since upgrading to Faster Fibre in March 2017 has dropped to 27mps then 15 to 20 and yesterday an all time low of 6.5. At the moment it's 11.84. The upload speed stays constant at around 6.3 however. The technical team is supposed to be working at it but it's just getting worse. The chat line is a waste of time as you have to keep repeating the story to different agents and get nowhere. The complaints feedback system doesn't seem to understand that UK time is 8 hours behind the Philippines and phoned this morning while I was still in bed. Patience is getting thin.