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can a Oce_ check if DLM is active after speed boost was added please

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Conversation Starter

Yes Chris i can do that,will DLM still be active now after the 14 day stabilization period? just seems a bit strange to lose that much speed overnight.and i dont think it made any changes,though it has changed now after 30 min reboot looking at router page.

Gamer and occasional streamer
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Community Team - TT Staff

Thanks. Yes DLM is always monitoring your line and will make changes to your profile as required based on stability and error count

 

Chris

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Conversation Starter

Ok thankyou Chris,not sure why it dipped down that low but seems to have picked up again now i didn't see any errors in router page i will keep an eye on it over weekend and post on monday as requested with speedtest results,Regards Col.

Gamer and occasional streamer
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Community Team - TT Staff

Hi Col_J

 

How has the connection been over the weekend?

 

Thanks

 

Debbie

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Conversation Starter

Hi Debbie,It's been ok so far stable for the most part,, i spoke to soon on second test,it was stable all weekend and now its gone pete tong again.

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Gamer and occasional streamer
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Community Team - TT Staff

Hi Col_J,

 

I'm sorry to hear this. The line test is clear and the sync speed looks consistent. Just to confirm, were the last 3 speed tests completed wired or wireless?

 

Thanks

 

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Conversation Starter

Hi Michelle,i can confirm there wired ethernet.

Gamer and occasional streamer
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Community Team - TT Staff

Hi Col_J,

 

Thanks for confirming. Which router are you currently using? (make and model)

 

Thanks

 

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Conversation Starter

Hi Michelle it's a huawei HG633 

Gamer and occasional streamer
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Community Team - TT Staff

Hi Col_J,

 

Could you run a couple more speed tests and try to make sure that no other device is accessing the Internet at the time - please let us know how you get on

 

Thanks

Chris

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Conversation Starter

Hi Chris,and sure here you go seems to have jumped back up again this morning was slow last night when i got in still,it's very hit and miss i get 2-3 days then it just goes like yesterday,and no other device when i do speed checks i turn wireless off just incase phone does any app updates etc.

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Gamer and occasional streamer
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Community Team - TT Staff

Thanks for running the tests. Does it generally seem to be slower at peak times (evening), and faster during the daytime?

Chris

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Conversation Starter

Hi Chris,no it's dropped at evening and daytime so i'm not really sure what's going on with it.

Gamer and occasional streamer
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Community Team - TT Staff

OK thanks. Could you run a couple more speed tests this evening please, and we'll see if the speed drops again

 

Thanks

Chris

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Conversation Starter

Yes will do that for you chris no worries 😉

Gamer and occasional streamer
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Conversation Starter

9pm

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Gamer and occasional streamer
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Community Team - TT Staff

Hi Col_J,

 

Thanks 🙂 The speed looks consistent, how did you find the connection last night?

 

Thanks