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can't go live?

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2 REPLIES 2
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First Timer

Go live date was set for the 02/04/20 received an email on the 03/04/20 saying there was a slight delay but it wouldnt change my go live date!!!. We still have not gone live, and have had no communication from talktalk. None of their numbers work and the online chat is closed. Like many I am forced to work from home and this is now stopping me working. can some one please help?  

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Community Star

Hi @msomerset 

 

I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

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TalkTalk Content Team - TT Staff

Hi,

Apologies for the delay with this. Right now we are prioritising essential maintenance and repair works to minimise engineer visits. As a result, some customers who require an engineer visit to install TalkTalk broadband will have their appointments postponed, with vulnerable customers taking priority. Is there an option to re-book your engineer appointment in My Account?

Thanks