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canceling broadband

First Timer

hi there, I just ordered a fiber-optic package a few days ago. since I was moving, the move has been canceled now and would like to cancel the contract. I tried calling 3 times after an hour in the waiting line I get disconnected.


it would be much appreciated if this could be handled as soon as possible.



Community Team - TT Staff

Hi @sami2020


Thanks for your post. 


If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your  account.

To do this go into 'my settings' then 'personal information' then add your details.



First Timer

alright, I have added my landline number to my profile, if you need any other information please let me know.