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dlink fibre router failing

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12 REPLIES 12
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chris01695
Team Player

Hello,

 

I have always connected with my laptop from the same position in my home for the past 14 years, as you can imagine technology has advanced however lately I am getting extremely bad ping and lag spikes on my windows 10 MSI laptop with the killer wireless 1535 adapter and drivers using the killer control center software, I have reset my adapter and reinstalled drivers. I have also reset the dlink fibre router/modem however it does not seem to be performing as it used too. I have tried talking to talktalk support who stunned me with there responce of trying to sell me a range extender on a 86% signil ( I explained to them during security questions i am not the account holder) and i am getting speeds of less then 10mb at times and massive lag spikes on the most simple of games like CS:GO 

 

 

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Divsec
Community Star

Hi @chris01695 your post has been flagged for assistance, how is your phone connection any unusual noise. Your router appears to be about 2 years old so might be needing fresh firmware.

Regards Divsec, I don't work here, know little, and have too many opinions.
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chris01695
Team Player

hi divsec the phone connection seems fine however i dont use it much 

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chris01695
Team Player
Device Information
Hardware Version:
A1
Firmware Version:
v1.10t
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Community Team

Hi Chris,

 

I'm sorry to hear that you're experiencing problems with your service. I can send another router to test with, would you like me to arrange this?


Thanks
Chris

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chris01695
Team Player
yes please
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Community Team

Hi chris01695

 

I can send a DSL3782 or a HG633 router, which would you prefer?

 

Thanks

 

Debbie

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chris01695
Team Player
DSL3782 please
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Community Team

Hi chris01695

 

The DSL3782 router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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chris01695
Team Player

hello, the newrouter has came and fromthe exact same position with my laptop over wireless i am now getting speeds of 31mb download 8mb upload. With the other router of the same model I was getting 25mb mb download at most along with the dns problems. Should i send the other router back to you?

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Community Team

Hi chris01695

 

Thanks for keeping us updated.

 

Yes please, did you receive a returns bag for your old router?

 

Thanks

 

Debbie

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chris01695
Team Player
I didnt, however i could send it back with the returns bag that came with the new router?
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Community Team

Hi chris01695

 

Yes that would be great, thank you.

 

Debbie