Thanks for the updates, if openreach haven't left any updates by this time tomorrow could you contact them to find out what's going on, thanks
Is there any updates on what openreach are doing and when the problem will be fixed? If not can you contact them to find out what's happening and when it will be fixed as it's a week since this started now?
Bumping for attention as been 2 days since a update was given
Openreach have advised that further work is required by the dig and aux control to arrange traffic lights. They have asked us to check back on 24/01/2020 for further updates.
Ok thanks for the info, will you be able to let me know on Friday what's happening after you talk to them as Friday is the 24th, a timescale for when the problems should be fixed would be great if you could get that also as nothing has improved, still slow and bad quality connection with disconnecting (especially if you try to use the landline) and there is still static on the landline.
Any word from openreach as nothing has improved all the same problems as above and also the static on the landline makes it unusable, this really needs to be sorted soon as been well over a week since it started, some sort of timescale for when it will be fixed would be great?
Thank you for the update hopefully there will be something later
There has now been another update, it says "This is a message to confirm that the Main Fault Location (MFL) has changed." so it's still under investigation. If you don't hear anything over the weekend can you bump the thread on Monday and we'll check again for updates
Does that mean that they don't know where or what the problem is? I thought they at least knew where the problem was? Do you know how they would contact me, would it by via by email or mobile as if they try to ring the landline I won't be able to hear them over the static?
"TalkTalk update: We believe that your service issue has now been resolved and everything should be running as you'd expect. If you have any more problems, simply reply to this message and one of the team will be able to help. (Standard mobile charges may apply) "
I just checked my landline and the static is still there and internet disconnected when I picked up landline and speed is still slow and connection bad quality, so this text is wrong the problem is not fixed, please make sure that the case is not marked as resolved as it is not.
Bumping as requested haven't heard anything else over weekend and fibre has still all the same problems and landline too, also see above about the text I got
Is there any updates and what was that text about considering the same problems all exist, it hasn't been marked as fixed/closed has it?
Its definitely something damaged outside as during rain the disconnections and speeds get worse.
The fault has now been closed by Openreach and the notes advise that fault was with the underground cable.
I've completed a further line test which is still detecting a possible fault, apologies for this. I have now escalated this back over to Openreach and they should provide further updates within the next 48hrs.
it definitely has not been fixed, these are the stats from my router