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fibre BB regularly disconnects and slows down for over 3 months now

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7 REPLIES 7
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Conversation Starter

Hi, this is a continuation of my previous topic [1].  I am plugged in the test socket, I have tried black and gold routers and have had engineer to look at line.  Still we see regular disconnections, stalls and slow downs. 

 

The router DSL connection often reports everything is fine and speeds of 30Mbs down, but I am lucky to get 10Mbs down at the moment.  We regularly see slow downs to < 2Mbs even though the router reports 30.  This has got worse over the past few months. 

 

It is rare to be on a zoom meeting for an hour without a disconnection or slowdown to the point the video stops and audio is garbled.

 

What can be done please?  This has been going on for way too long!

 

Colin

 

 

[1] ( https://community.talktalk.co.uk/t5/Fibre-Broadband/Fibre-broadband-drops-and-quot-WAN-DHCP-client-p... )

 

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Community Team - TT Staff

Hi Colin,

 

Line test is showing a potential issue, are you experiencing any problems with your telephone service, any noise on the line?

Chris

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Conversation Starter

Hi @OCE_Chris Yes, there is a constant hiss and intermittent crackling on the land line.  The cracking tends to come and go but the hiss is pretty constant.

 

cheers, Colin

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Community Team - TT Staff

Hi Colin,

 

Thanks for the information. I've raised this as a non-appointed task so an engineer will check the line but they may contact you directly if they need to gain access to your home. If you don't hear anything beforehand can you bump the thread on Friday and we'll check for updates 


Thanks

Chris

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Chatterbox

Exactly the same issue I have had since joining TalkTalk last September. After numerous complaints still no further forward. As soon as my contract is up I will be waving goodbye to them, never to return. Good luck on finding a solution

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Community Team - TT Staff

Hi @Robert3559

 

I'm really sorry to hear this.

 

Please can you create your own topic on the Community, we can then look into this for you.

 

Thanks

 

Debbie

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Conversation Starter

@OCE_Debbie, we had the engineer out.  He swapped a line around between the cabinet and the pole then reset the line.  For a few weeks it seems to have been better - good spead (approx 15Mbs down) and only a few disconnections.

 

Over past week it has got worse again 😞

 

The IPv4 speed just dipped to 0.1Mbs!  Router DSL speed still says 28Mbs.

 

Looking in the router "debug Log" I see these messages which started about the time I noticed speed drop and still going on.  Same thing happened a few hours ago so I restarted DSL and things got a bit better - down speed went up to 6Mbs.

 

2020-09-16 16:02:52 [Debug][Debug-Log] static:[FBT HG][STA NOTIFY][ONLINE][STAMAC:44:00:10:09:17:bf VMAC:44:00:10:09:17:bf SrvAP:0 11K:1 11V:1]

2020-09-16 16:04:03 [Debug][Debug-Log] static:[dhcpd]send Ack, xid[818f398a], mac[44:00:10:09:17:bf], request serverip[192.168.1.1], yourip[192.168.1.12], dns1[192.168.1.1]
2020-09-16 16:04:07 [Debug][Debug-Log] static:[FBT HG][STA DEL][OFFLINE][STAMAC:44:00:10:09:17:bf VMAC:44:00:10:09:17:bf SrvAP:0]
2020-09-16 16:04:22 [Debug][Debug-Log] static:[dhcpc]receive Ack, wan[wan3], xid[8d959629], mac[d0:c6:5b:ca:a9:46], request serverip[92.22.32.1], clientip[92.22.58.111], yourip[92.22.58.111], dns1[79.79.79.79], dns2[79.79.79.80]
2020-09-16 16:09:07 [Debug][Debug-Log] static:[FBT HG][STA DEL][OFFLINE][STAMAC:44:00:10:09:17:bf VMAC:44:00:10:09:17:bf SrvAP:0]
2020-09-16 16:10:22 [Debug][Debug-Log] static:[dhcpc]receive Ack, wan[wan3], xid[8d959629], mac[d0:c6:5b:ca:a9:46], request serverip[92.22.32.1], clientip[92.22.58.111], yourip[92.22.58.111], dns1[79.79.79.79], dns2[79.79.79.80]
2020-09-16 16:12:52 [Debug][Debug-Log] static:[FBT HG][STA NOTIFY][ONLINE][STAMAC:d0:d2:b0:3a:ac:1b VMAC:d0:d2:b0:3a:ac:1b SrvAP:0 11K:1 11V:1]

2020-09-16 16:12:52 [Debug][Debug-Log] static:[dhcpd]receive Discover, xid[35d8e494], mac[d0:d2:b0:3a:ac:1b]
2020-09-16 16:12:52 [Critical][Debug-Log] static:[dhcpd]xid[35d8e494] choose [main] address pool
2020-09-16 16:12:54 [Debug][Debug-Log] static:[dhcpd]receive Discover, xid[35d8e494], mac[d0:d2:b0:3a:ac:1b]
2020-09-16 16:12:54 [Critical][Debug-Log] static:[dhcpd]xid[35d8e494] choose [main] address pool
2020-09-16 16:12:55 [Debug][Debug-Log] static:[dhcpd]send Ack, xid[35d8e494], mac[d0:d2:b0:3a:ac:1b], request serverip[192.168.1.1], yourip[192.168.1.71], dns1[192.168.1.1]
2020-09-16 16:12:59 [Debug][Debug-Log] static:[FBT HG][STA NOTIFY][ONLINE][STAMAC:d0:d2:b0:3a:ac:1b VMAC:d0:d2:b0:3a:ac:1b SrvAP:0 11K:1 11V:1]

2020-09-16 16:13:29 [Debug][Debug-Log] static:[FBT HG][STA NOTIFY][ONLINE][STAMAC:44:00:10:09:17:bf VMAC:44:00:10:09:17:bf SrvAP:0 11K:1 11V:1]

2020-09-16 16:13:29 [Debug][Debug-Log] static:[dhcpd]send Ack, xid[818f398d], mac[44:00:10:09:17:bf], request serverip[192.168.1.1], yourip[192.168.1.12], dns1[192.168.1.1]
2020-09-16 16:13:31 [Debug][Debug-Log] static:[dhcpd]send Ack, xid[818f398d], mac[44:00:10:09:17:bf], request serverip[192.168.1.1], yourip[192.168.1.12], dns1[192.168.1.1]
2020-09-16 16:16:22 [Debug][Debug-Log] static:[dhcpc]receive Ack, wan[wan3], xid[8d959629], mac[d0:c6:5b:ca:a9:46], request serverip[92.22.32.1], clientip[92.22.58.111], yourip[92.22.58.111], dns1[79.79.79.79], dns2[79.79.79.80]
2020-09-16 16:17:07 [Debug][Debug-Log] static:[FBT HG][STA DEL][OFFLINE][STAMAC:d0:d2:b0:3a:ac:1b VMAC:d0:d2:b0:3a:ac:1b SrvAP:0]
2020-09-16 16:17:47 [Debug][Debug-Log] static:[FBT HG][STA DEL][OFFLINE][STAMAC:44:00:10:09:17:bf VMAC:44:00:10:09:17:bf SrvAP:0]

 

A lot of 'offline's and a few Critical logs.

 

Looking back thru the days log I see similar groups of messages at 06:32, 09:04, 09:22, 10:01, 16:04 and 16:17.

 

Don't know what it all means except that everything grinds to a halt here!

 

Help!  Again.... please.

 

Colin

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Community Team - TT Staff

Hi Colin,

 

Sorry to hear you're experiencing problems again. Line test is clear so could you switch your router off for 30 minutes then switch back on and monitor to see if there's any improvement - please let us know how you get on


Chris