I have the fibre speed boost, with an anticipated speed of 51 - 74 and a minimum of 44. It's normally around 60, but recently this has dropped off significantly to 39-40. In other words, I don't seem to be getting the boost any more!
Have tried wired, wireless 5ghz, master socket etc etc. All the same speed.
Any assistance appreciated
You still have the boost as your sync speed is 42.1Mbps (it would be 40Mbps or below if the speed boost had been removed)
Are you experiencing any problems with your telephone service? Do you have a dial tone? Any noise on the line?
How many telephone sockets do you have? Do you have anything connected to your telephone socket(s) in addition to your router and one telephone?
Does your master socket have a Test Socket?
Thanks Dave. Would you be able to connect your router to the test socket and leave it there for at least 48 hours to give DLM a chance to respond to any improvement (this will disconnect the extension socket)
Apologies for this.
I can see that the sync speed is just below the predicted range for your line. Would it be possible to power down the router for a full 30 minutes and then leave the router at the test socket until Monday?
If the speed hasn't increased then the next step will be to arrange an engineer visit.
Thanks for the information. Can you run 3 speed tests on the My Account speed checker, at least 10 minutes apart, on a device connected by Ethernet cable to your router (can you try to make sure that no other devices/applications accessing the internet at the time)
An engineer is required. I'll drop you a PM with the info required.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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