fibre boost

[drdwridav]

Hi,

I have the fibre speed boost, with an anticipated speed of 51 - 74 and a minimum of 44. It's normally around 60, but recently this has dropped off significantly to 39-40. In other words, I don't seem to be getting the boost any more!

Have tried wired, wireless 5ghz, master socket etc etc. All the same speed.
Any assistance appreciated

David

[OCE_Chris]

Hi David,

You still have the boost as your sync speed is 42.1Mbps (it would be 40Mbps or below if the speed boost had been removed)

Are you experiencing any problems with your telephone service? Do you have a dial tone? Any noise on the line?

Chris

[drdwridav]

Hi Chris,

Phone line seems ok. 

Dave

[OCE_Chris]

OK thanks.

How many telephone sockets do you have? Do you have anything connected to your telephone socket(s) in addition to your router and one telephone?

Does your master socket have a Test Socket?

Chris

[drdwridav]

Hi Chris, 

Two sockets, master one does have a test socket yes.

Master has the router attached to it.

Second socket has the phone attached to it.

Dave

[OCE_Chris]

Thanks Dave. Would you be able to connect your router to the test socket and leave it there for at least 48 hours to give DLM a chance to respond to any improvement (this will disconnect the extension socket)

Chris

[drdwridav]

will do Chris, ta.
Dave

[OCE_Chris]

Thanks Dave 🙂

[drdwridav]

Hi Chris,

As requested I've connected to the test socket since Tuesday now. Unfortunately there has been absolutely no improvement. I'm still getting lower than the guaranteed minimum speed.

Thanks

Dave

[OCE_Debbie]

Hi Dave

Apologies for this.

I can see that the sync speed is just below the predicted range for your line. Would it be possible to power down the router for a full 30 minutes and then leave the router at the test socket until Monday?

If the speed hasn't increased then the next step will be to arrange an engineer visit.

Thanks

Debbie

[drdwridav]

Thanks Debbie,

Will do!
Dave

[OCE_Debbie]

Hi Dave

Thank you, please let us know how you get on.

Debbie

[drdwridav]

Hi Debbie,

Done as requested. Powered down for an hour. This has given me a new IP address but issue not resolved. Still barely getting 40mb...

Dave

[OCE_Chris]

Hi drdwridav,

Thanks for the information. Can you run 3 speed tests on the My Account speed checker, at least 10 minutes apart, on a device connected by Ethernet cable to your router (can you try to make sure that no other devices/applications accessing the internet at the time)

Chris

[drdwridav]

Hi Chris,

Have done as requested. Speed was 41.4 on all 3 occasions, so very stable....just lower than expected.

Dave

[OCE_Karl]

Hi

An engineer is required.  I'll drop you a PM with the info required.

Thanks

Karl. 

[OCE_Chris]

Hi Dave,

I've replied to your PM

Chris