fibre speed boost not working

[OCE_Debbie]

Hi Honeypuff

Thank you 🙂

Debbie

[Honeypuff]

Update: Huawei router arrived on Friday, unplugged the wi-fi hub, plugged the Huawei a couple of hours later. Connection was showing as 44 download and it has not changed since.

[OCE_Debbie]

Hi Honeypuff

Thanks for your reply.

Is this the same speed as when the Wifi Hub is connected?

Thanks

Debbie

[Honeypuff]

Wifi Hub was showing as 46.5 when I checked before disconnecting it.

[OCE_Debbie]

Hi Honeypuff

Ok thank you. Please can you leave the router at the test socket for a further 24hrs to see if the speed starts to increase any further?

Thanks

Debbie

[Honeypuff]

Speed has been the same, pretty much to the digit, ever since the Huawei was plugged in last week. A fraction slower than the Wifi Hub and significantly less than guaranteed minimum speed 😞

Internet Connection

DSL synchronization status:

Up

Connection status:

Showtime

WAN IP Address:

92.30.40.85

Primary DNS Server:

79.79.79.79

Secondary DNS Server:

79.79.79.80

Line Quality

Upstream line rate (kbit/s):

18287

Downstream line rate (kbit/s):

44747

Upstream noise safety coefficient (dB):

5.8

Downstream noise safety coefficient (dB):

7.2

Upstream interleave depth:

1

Downstream interleave depth:

1

Line standard:

VDSL2

Upstream line attenuation (dB):

2.3

Downstream line attenuation (dB):

4.9

Upstream output power (dBm):

3.1

Downstream output power (dBm):

13.3

Channel type:

Fast

DSL up-time:

3 days 21 hours 29 minutes 48 seconds

[OCE_Michelle]

Hi Honeypuff,

Thanks for testing this. If all testing has been completed then the next step will be to arrange an engineer visit to the property. If you would like to go ahead with this then please let us know as we will need to confirm some details first before we can arrange this?

Thanks

[Honeypuff]

Thank you for all your help, Debbie and Chris. I am sorry we have not been able to resolve this.

Taking a day off and waiting for an engineer whom I might have to pay is not really something I am keen to do.

I will contact customer services to cancel my contract instead and try my luck with a different provider as I am getting 40+mbps for £26 and I can get the same from other providers for £22. 

[OCE_Michelle]

Hi Honeypuff,

I'm sorry to hear this. Would you like me to ask our Network Team to take a look at this? They may still advise that an engineer visit is required, however they can check first to see if everything looks ok from there side?

Thanks

[Honeypuff]

If they can check it by this evening then by all means, thank you.

[OCE_Michelle]

Hi Honeypuff,

I can pass this over now but I may not hear back until tomorrow, would this be ok?

Thanks