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fibre speed boost not working

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Community Team - TT Staff
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Participant

Update: Huawei router arrived on Friday, unplugged the wi-fi hub, plugged the Huawei a couple of hours later. Connection was showing as 44 download and it has not changed since.

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Community Team - TT Staff

Hi Honeypuff

 

Thanks for your reply.

 

Is this the same speed as when the Wifi Hub is connected?

 

Thanks

 

Debbie

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Participant

Wifi Hub was showing as 46.5 when I checked before disconnecting it.

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Community Team - TT Staff

Hi Honeypuff

 

Ok thank you. Please can you leave the router at the test socket for a further 24hrs to see if the speed starts to increase any further?

 

Thanks

 

Debbie

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Participant

Speed has been the same, pretty much to the digit, ever since the Huawei was plugged in last week. A fraction slower than the Wifi Hub and significantly less than guaranteed minimum speed 😞

 

Internet Connection


DSL synchronization status:
Up
Connection status:
Showtime
WAN IP Address:
92.30.40.85
Primary DNS Server:
79.79.79.79
Secondary DNS Server:
79.79.79.80

Line Quality


Upstream line rate (kbit/s):
18287
Downstream line rate (kbit/s):
44747
Upstream noise safety coefficient (dB):
5.8
Downstream noise safety coefficient (dB):
7.2
Upstream interleave depth:
1
Downstream interleave depth:
1
Line standard:
VDSL2
Upstream line attenuation (dB):
2.3
Downstream line attenuation (dB):
4.9
Upstream output power (dBm):
3.1
Downstream output power (dBm):
13.3
Channel type:
Fast
DSL up-time:
3 days 21 hours 29 minutes 48 seconds
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Community Team - TT Staff

Hi Honeypuff,

 

Thanks for testing this. If all testing has been completed then the next step will be to arrange an engineer visit to the property. If you would like to go ahead with this then please let us know as we will need to confirm some details first before we can arrange this?

 

Thanks

 

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Participant

Thank you for all your help, Debbie and Chris. I am sorry we have not been able to resolve this.

 

Taking a day off and waiting for an engineer whom I might have to pay is not really something I am keen to do.

 

I will contact customer services to cancel my contract instead and try my luck with a different provider as I am getting 40+mbps for £26 and I can get the same from other providers for £22. 

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Community Team - TT Staff

Hi Honeypuff,

 

I'm sorry to hear this. Would you like me to ask our Network Team to take a look at this? They may still advise that an engineer visit is required, however they can check first to see if everything looks ok from there side?

 

Thanks

 

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Participant

If they can check it by this evening then by all means, thank you.

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Community Team - TT Staff

Hi Honeypuff,

 

I can pass this over now but I may not hear back until tomorrow, would this be ok?

 

Thanks