fibre

[margaret102]

we have trdouble with our internet buffers a lot .I spoke to openreach guy who was installing  a cable next door He said ours is an old single cable no good with fibre said it needs changing to a double cable why are talk talk charging for fibrewhen cable is useless we wre not getting what we pay for

[martswain]

Exactly what service do you have from TT ?

If it's FTTC then it comes over the phone line, which is and always has been just two wires.

The engineer next door could have been installing something completely different.

[OCE_Debbie]

Hi margaret102

I've completed a line test which has detected a possible fault towards the property.

Is your router currently connected at the test socket?

Thanks

Debbie

[margaret102]

yes at master socket an engineer came next door and said our cable is not right for fibre as it's a single cable

[martswain]

If you have a service, however bad it might be, you do not need a "double" cable, no broadband service needs that.

[margaret102]

I was told this by an engineer from openreach who was installing cable to next doors house he was up a ladder next to my window .I thought there was something wrong I asked him was he fixing it as I'd had problems. He said no he was installing next doors

[OCE_Michelle]

Hi margaret,

Apologies for the delay. I've re-run the line test which is now clear and the sync speed also looks ok. Can I just confirm, are you connected wired or wireless when you experience the buffering?

Thanks