gone from 65mb to 30mb down last week or so.

[JohannaSwe]

hello

wondering if someone could help me sort this. I have he fiber speed boost package and I had been getting around 65 since we moved house a few months ago and now I'm getting 35 maximum but dropping to mid 20's often during the day. completely unacceptable speeds for the price I'm paying. I haven't changed anything in my setup.

cheers,

Johanna 

[OCE_Arne]

Hi @JohannaSwe

I will look into this for you and get back to you. 

Regards

[JohannaSwe]

cheers Arne!

[OCE_Arne]

Hi @JohannaSwe

We found a Stuck order on your account which may have caused the speed boost not to work.  I have fixed that issue now.

Can you turn your router off for 30 mins and then run a speed test.  

Thanks

[JohannaSwe]

strange. I have turned off the router now and will report back. is there anyway to get refunded for the time that it's been stuck for ?

[JohannaSwe]

ok so I have reset the router for over 30mins and still no luck. speed test showed 22mb down this time.. upload speed seems unaffected and getting a steady 15mb up.

[OCE_Chris]

Hi JohannaSwe,

Thanks for trying that. Could you just check the telephone number in your community profile and confirm it's your current TalkTalk landline telephone number 

Thanks

Chris

[JohannaSwe]

apologies that would have been the previous landline number. I have updated to the new one now for you . cheers!

[OCE_Chris]

Thanks for that.

The boost does appear to be active. Are you experiencing any problems with your telephone service such as noise on the line?

Chris

[JohannaSwe]

we don't have a landline telephone so can't really check. we haven't changed anything since we moved in and we were originally getting around 65 when we first moved here so can't see why it has reduced so much. it seems consistently capped at 35mb down.

[JohannaSwe]

https://www.speedtest.net/my-result/a/5229604971

my speedtest results . the exact same every time

[OCE_Chris]

Thanks 

How many telephone sockets do you have? What other devices do you have connected in addition to your router?

Does your master socket have a Test Socket?

Chris

[JohannaSwe]

we only have one socket and it is labelled 'master socket'. no other devices are connected.and yes we have a test socket . I'll try that

[OCE_Chris]

Could you leave the router connected to the test socket for 48 hours to give DLM chance to respond to any improvement in connection stats. if you could bump the thread on Friday we can check how you are getting on

Chris

[JohannaSwe]

will do. cheers Chris

[OCE_Chris]

No Problem, thanks 🙂

Chris

[JohannaSwe]

here is a screenshot after logging into the router. it shows that my line is capable of getting 69mb down yet actual is only 37. I currently have the router plugged in via rest socket.

[ferguson]

That SNR margin is well above target, it should be 6dB. Have you got any electrical devices connected nearby which may be causing interference? And going back a few posts it would be really helpful to get hold of a corded handset so that you can check for any audible noise on the line.

[JohannaSwe]

I've just tried moving everything electrical away from it (only a TV) and hasn't made any difference

[OCE_Michelle]

Hi JohannaSwe,

Thanks for the update. It can take between 24-48hrs for DLM to start making changes to the speed if the connection remains stable. If their is no improvement in speed by tomorrow then please let us know and we can look into this further for you.

Thanks