I'm sorry for the delay. I've re-run the line test which is clear, however I can see that the sync speed has dropped and there are re-connections on the line. Is the router still connected to the test socket at the moment?
I'm sorry to hear this. Can you confirm if you've recently tested with an alternative router and if the line is also clear of any noise and we can pass the drop in sync speed straight over to our Network Team for further investigation.
I'm sorry for the delay. I've received an update back from our Network Team to advise that the line tests haven't detected a fault and the sync speed is within the predicted speed range for the line.
They have said that they can see that quite a few devices are connected. Just to confirm, do you experience the latency with just one device connected?
I'm sorry, I know it must be disappointing if you speed drops but if your speed is above the guaranteed minimum then Openreach don't see this as a fault even if your speed has been higher in the past
No it’s not disappointing it’s absolutely pathetic
DSL synchronization status:
Upstream line rate (kbit/s):
Downstream line rate (kbit/s):
Maximum upstream rate (kbit/s):
Maximum downstream rate (kbit/s):
Upstream noise safety coefficient (dB):
Downstream noise safety coefficient (dB):
Upstream interleave depth:
Downstream interleave depth:
Upstream line attenuation (dB):
Downstream line attenuation (dB):
Upstream output power (dBm):
Downstream output power (dBm):
Clearly states there’s way more speed available There any idiot can see it. Lost for words I really am.
I'm sorry, our Network Team have said that as the speeds are within the predicted range any engineer visit will be chargeable with no guarantee that your speed will improve. They've said that lines do deteriorate but Openreach will only see this as a fault if the sync speed falls below the guaranteed minimum.
If you speed does fall further and drops below the guaranteed minimum please let us know and we can then raise this to Openreach