intermittency connection

[nick123]

Hi, I wonder if an OCE could please check my fibre broadband because I have just done TalkTalk health check and I get this message keep coming up We have detected some intermittency in your connection that could cause you to drop offline when using the internet. If someone could please check this I would be very grateful and it would be very much appreciated thank you

[OCE_Karl]

Hi Nick

No issues showing from this side, all line tests are clear.  With the recent TV issues you have had, rebooting the router when retesting could have muddied the waters a little, but all looks ok.

Check the home phone and make sure there is no noise or crackling on the line.  When using the internet are you noticing any issues?

Thanks

Karl. 

[nick123]

Hi Karl thank you everything seems ok this end phone line is clear and to be honest fibre broadband seems ok and if your saying everything is alright your end then I am very glad and thankful and much appreciation to you for checking thank you and very much appreciated 

[OCE_Karl]

No Problem 🙂

Always glad to help.

Karl