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internet connection probmes

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7 REPLIES 7
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Chatterbox

I'm having intermittent problems for last few days with my internet connection. Router has white light on, I've done a test connection and that shows fine. I turned it off last night for a good few hours and when i put it back on it just kept flashing amber.

On my phone it WIFI shows connected but no internet access. Its slow and hardly works, even with devices that are hard wired.

Please help 

thanks

 

 

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Community Team - TT Staff

Hi calypso18

 

I'm sorry to hear this.

 

I've updated your router firmware version, please can you let us know how the connection compares following this?

 

Thanks

 

Debbie

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Chatterbox

Hi

 

Sorry for late reply, It seems better then what it is was much more responsive.

Hopefully problem resolved

 

thank you for your assistance

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Community Team - TT Staff

Hi calypso18

 

Thanks for your reply.

 

Please let us know if you do experience any further issues.

 

Thanks

 

Debbie 🙂

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Chatterbox

Hi 

 

I'm still experiencing problems I'm unable to get on the internet stating same as before? Please help

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Community Team - TT Staff

Hi calypso18

 

I'm sorry to hear this.

 

I've completed a further line test which has now detected a possible fault on the line so I have escalated this straight over to Openreach to be investigated by a line engineer.

 

We should receive further updates within the next 48hrs.

 

Thanks

 

Debbie

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Chatterbox

Hi

 

Engineer came over yesterday afternoon found a fault and then it seemed to have cleared. At the moment it seems fine any issues I will let you know.

 

Thank you for your help

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Community Team - TT Staff

Hi calypso18

 

That's great 🙂 Please let us know if you do experience any further issues.

 

Thanks

 

Debbie