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internet disconnecting

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Community Team - TT Staff

Hi kellyh72,

 

Thanks for trying this and I'm sorry to hear this. Have you now re-connected the router back at the master socket with the faceplate re-connected? Is the connection still dropping at the moment? As soon as we've confirmed this then I'll pass this straight over to our Network Team for further investigation.

 

Thanks

 

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Participant

yes everything is put back, it disconnected twice this morning in the space of about 20 minutes

Highlighted
Community Team - TT Staff

Hi kellyh72,

 

I've passed this over to our network team for further investigation. Can you bump the thread tomorrow and we'll check for updates 
 

Thanks

Chris

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Participant

sure thank you

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Community Team - TT Staff

Hi kellyh72,

 

I've requested an update now and I'll let you know as soon as I know more.

 

Thanks

 

Highlighted
Participant

thank you

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Community Team - TT Staff

Hi kellyh72,

 

I've now been advised that the fault has been passed to BTOR for further investigation.

 

Thanks