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internet disconnecting

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Community Team

Hi kellyh72,

 

Thanks for trying this and I'm sorry to hear this. Have you now re-connected the router back at the master socket with the faceplate re-connected? Is the connection still dropping at the moment? As soon as we've confirmed this then I'll pass this straight over to our Network Team for further investigation.

 

Thanks

 

kellyh72
Popular Poster

yes everything is put back, it disconnected twice this morning in the space of about 20 minutes

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Community Team

Hi kellyh72,

 

I've passed this over to our network team for further investigation. Can you bump the thread tomorrow and we'll check for updates 
 

Thanks

Chris

kellyh72
Popular Poster

sure thank you

Community Team

Hi kellyh72,

 

I've requested an update now and I'll let you know as soon as I know more.

 

Thanks

 

kellyh72
Popular Poster

thank you

Community Team

Hi kellyh72,

 

I've now been advised that the fault has been passed to BTOR for further investigation.

 

Thanks