internet disconnecting

[OCE_Michelle]

Hi kellyh72,

Thanks for trying this and I'm sorry to hear this. Have you now re-connected the router back at the master socket with the faceplate re-connected? Is the connection still dropping at the moment? As soon as we've confirmed this then I'll pass this straight over to our Network Team for further investigation.

Thanks

[kellyh72]

yes everything is put back, it disconnected twice this morning in the space of about 20 minutes

[OCE_Chris]

Hi kellyh72,

I've passed this over to our network team for further investigation. Can you bump the thread tomorrow and we'll check for updates 
 

Thanks

Chris

[kellyh72]

sure thank you

[OCE_Michelle]

Hi kellyh72,

I've requested an update now and I'll let you know as soon as I know more.

Thanks

[kellyh72]

thank you

[OCE_Michelle]

Hi kellyh72,

I've now been advised that the fault has been passed to BTOR for further investigation.

Thanks