Hi I have since before christmas had a speed drop from 37.40 to 32 to 35 i have done all the usual checks from the master socket. non made any difference. been on to the online fault report who told me i was getting expected speed but it says i have a problem but did not tell me what.checking the router tells me there has been line drops. I have not has far as i know had a problem with the internet. checked the phone this morning and found it to be intermittent dial tone tryed the phone on master socket same result tryed new filter same result. Can you check the line as i seem to have a fault.
I'm sorry to hear this.
I've completed a line test which hasn't detected any faults but I can see re connections on the line and this can affect the sync speed.
In regards to the dial tone, does the dial tone disappear and return? Have you tried dialing 1571 to see if there are any messages waiting on the line?
Thanks for keeping us updated.
It would be worth factory resetting the WiFi Hub using the pin hole reset for ten seconds.
Please let us know how the connection compares with your router.
Hi Debbie I have reset the sagem router there have no dropouts for 5 days. I run my tp-link for a few days it showed dropouts at night so reset sagem it as been stable ever since. When i first got fibre i was getting 38meg for a while not had it since. Why is openreach slowing peoples speed. When i had problem last year the engineer set the dlm at 37.40 all was fine for a while in december it droped to 33-34 and stayed at that speed. The router is showing 40 but i am not getting 40
What speeds are you currently receiving? Could you try switching the router off for a full 30 minutes and then retest the speed again please as this will reset the current session and can often increase the throughput speed when the sync speed looks ok.
Your current sync speed is 38.3Mbps
How many telephone sockets do you have? Do you have anything connected to your telephone sockets in addition to your router?