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Need help?

internet issues.


Had open-reach come out on Friday to fix my fibre. apparently it was an issue with the exchange just down the road. on the day the open reach engineer did his stuff, the fibre was perfect. but since Sunday the line has drooped down to 1.75mb  (14mbps) and keeps disconnecting all the time.   


cant use the service centre as it just replies states the following. 


"Your broadband connection should be OK now

We've fixed a problem with your line and are now monitoring it. Your connection will reach its best performance in a few days; if you are still having issues, please get in touch."



need some help. thanks 

Community Team - TT Staff

Hi Ginny,


I'm sorry to hear this and we can take a look for you.


Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.