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new router stand broken

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6 REPLIES 6
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First Timer

hi had new router for two weeks when i tried to  attach stand to router could not there seems to be a wee bit broken off got it leaning against side of unit was not going to bother you with it but as i paid £30.00 for it can i get a replacement thanks

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Community Star

The stand is already attached and should simply spring out when removed from the box, unfortunately you are not the first to report that this was broken. 

 

If you haven't done so already make sure that your personal details including TalkTalk landline number are complete on your community profile here so that the support team can link your forum identity with your account and I am sure they will arrange a replacement.

 

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Community Team - TT Staff

Hi bigted72

 

Apologies for this.

 

I have ordered a replacement router and a returns bag, please allow 24-48hrs for this to arrive.

 

Thanks

 

Debbie 🙂

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First Timer

hi its been seven days and still have not received new router.thanks

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Community Team - TT Staff
Highlighted
First Timer

thanks

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Community Team - TT Staff

Hi @bigted72

 

It looks like the order cancelled , I reordered it on Friday. 

 

Did the it arrive?