hi @OCE_Debbie i don't know how long DLM takes to sort things out but it has been a week since the problem was sorted.
i said i would let you know how it was going , so here it is .
my connection seems to have settled at between 40-60 mbps and according to the website diagnostics it has been disconnecting quite a lot.
my line speed has also dropped quite a bit .
i was promised 79 mbps (which i have rarely seen ) but generally got about 73-74 .
can you do a few checks from your end as the engineer who came previously said all was ok in my house so i can only think it is down to something OR have done or not done.
The line test is showing a line fault, this may need to go back to Openreach.
Is the landline working ok when making calls? Is the router currently at the test socket?
Thanks for your reply.
We will focus on the BB fault now. Where do you have your router connected? On an extension socket?
Has the faulty handset now been removed from the line?
Ok the best way to rule out any possible internal wiring issues would be to run a further line test with nothing connected to the line.
Would it be possible to remove the faceplate from the master socket for 1hr so I can run the line test again? (the phone and BB wont work whilst the face plate is removed)
Thank you. The line test is still detecting a possible fault so I have escalated this over to Openreach to be investigated by a line engineer. We should receive further updates within the next 48hrs.
You can now re connect the face plate, thank you for removing this for testing.
well an OR engineer turned up unexpectedly saturday morning and did various things inside the house i told him that i was under the impression that the fault was on the line and he went to speak to the engineer that was outside the house .
he then replaced several of the sockets including a new master socket with a dedicated internet socket and removed all the microfilters !
i haven't noticed any major difference but then my speed had increased to almost what it was before he came but i suppose it will take a while ? .