I'm really sorry for the delay in responding. Please can you update your forum profile to include your telephone number so that we can look into this further. To do this go into "my settings" then "personal information" then add your details.
Please do not post any personal information on the forum.
Its my fibre broadband.
I was told that i had issues after trying the test your connection part.
I then spoke to an online person (via the keyboard) who did a line check then told me he would book a openreach engineer for Saturday.
Im still waiting.
Apologies for this.
Can I just check if your router is connected at the test socket?
I've completed a line test which hasn't detected any faults but the speed is below the predicted range for your line.
Ok thanks for letting us know. The line tests are clear apart from one which shows a loop fault. This can sometimes be caused by internal wiring or equipment connected to the line.
Just to confirm, have you ever tested with an alternative router? If not then we can arrange to send a replacement router for testing purposes before arranging an engineer visit?
OK thanks, if you'd like us to pass this back to our network team and arrange another engineer visit can you confirm:
I've also sent you a PM to confirm some other details