Thanks for the PM, I've passed on your availability to our network team, we'll let you know when we receive confirmation of the date booked
I've received confirmation from our network team that the engineer visit is booked for 30/01/2019 PM (13:00-18:00), please let us know how you get on
Openreach engineer turned up today (a day early),very informative and helpful guy,
He couldnt find a line fault but after doing a few tests he managed to get my speed up to 23.7 meg. (he also changed the faceplate to an openreach one)
Thats better than my 18,8 normal so im happy with that.
He said that 24 is the most my line will take so all in all its a result for me.
Thanks for your help.