I signed up for 150Mb in April, and yes I got the speed for a week, since then I have been unable to get anywhere near it, from 75Mb to 101Mb, Being a computer technician I have performed various tests etc. but I have not found any result that helps, annoyed as paying for a service that has not been provided, Called the Tech service but they have been no help so far. will I be refunded for lack of speed and what do you suggest to get this fixed, currently showing 96Mb,even more annoying you advertise upto 1000Mb for less than what I'm paying for so more frustaiting
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I'm sorry to hear this and I'll take a look now. I've run a test on the line which has detected a possible issue towards the property. Can I just confirm, have you made any changes to the equipment set up/added any new equipment since this was installed? Is the voice service ok and do you have a dial tone?
This will require an engineer as speeds are below expected.
I'll drop you a PM with the info required.
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Engineer came and fixed the fault and got speed upto 120Mb but checked today and its below 98mb very dissapointed with this and I want compwnsation as the spees have been well below what Im paying for, and this is since April also done a check to see what I would get by checking as a new customer to same address and it came up with upto 143Mb something needs to be done.
I'm sorry to hear this. I've re-run the line test which is clear, however I can see that the sync speed has dropped. Just to confirm, did the engineer locate a fault or make any changes to the set up?