after having poor speed for long time now and reciving new router nothing change and after performing line check yesterday it come up with 39mB and message it could be better, had online chat and they sending me another router to solve this, i know this is not router related i`ve had two different routers from my friends d link and netgear and connection speed is allways around 39mB no mather what, so please check this for me just dont waste money for sending me routers every month, i`m paying for faster fiber with speed boost obviously don`t expecting 67mB as advertising but 50 will be great instead of low 30, there is no extensions between master socket (test socket and microfilter now) and router, pc is connected by cable not wifi and average speed is 34-35 dn and 8-9 up. is dlm ? my profile need changing?
Line test isn't picking up any issues and your sync speed is above the guaranteed minimum.
How many telephone sockets do you have? Do you have anything connected to your telephone socket(s) in addition to your router?
Does your master socket have a Test Socket?
live data now
ADSL Link Downstream Upstream
Connection Speed 39347 kbps 10077 kbps
Line Attenuation D0( 15.6) D1( 40.2) D2( 64.1) dB U0( 7.3) U1( 33.5) U2( 51.4) U3(N/A) U4(N/A) dB
Noise Margin D0( 6.0) D1( 6.0) D2( 6.1) dB U0( 7.5) U1( 6.0) U2( 6.0) U3(N/A) U4(N/A) dB
If the sync speed is above the guaranteed minimum then generally we can't raise it as a fault to Openreach
As you've disconnected the telephone can you switch your router off for 30 minutes then switch back on and check to see if speed has improved
The speed boost just removes the 40Mbps cap, it is active. There isn't a data or traffic cap.
If the connection is unstable we can look at this - how often does your connection drop?
not sure how often is dropping sometime is ok for some period but sometimes can’t even read anything because is connected for a few seconds and reconnecting for half a minute my cctv is useless now for remote access is loading up to 60% and getting message network unstable reconnecting there was nothing like this before never had any issues with TT for years but now is so unreliable and frustrating
OK thanks. Line test isn't showing any reconnections so far today or yesterday, one on the 6th
The next time it disconnects could you check the lights on the router
System is up over two days now I’ve been asked to turn it off for a half an hour. Just service break last time 8 ish h ago. I’ll try to check the lights when it happens again. One more thing when performing speed test some time is parabolic between 38 and 25 or starts very fast and going down to low 20. Used to be other way start slow and growing to 38