For the 2nd time this year my d/load speed has dropped to just around 9.12 Mbps. Not exactly the 35 Mbps I am contracted for. Previously got 28 Mbps following a new contract and was OK with this. I've checked all the filters, wires, sockets etc and rebooted the router. HELP PLEASE!
Speedtests show that there is a problem, but that information alone is not enough to diagnose the problem.
How do you connect wireless, wired, or a mixture? If a mixture is a wired connection better than wireless?
It is important to see what your line is actually capable of and what your current download speed is.
To help diagnose this issue, please can you log on to your router, by opening a web browser (e.g. Internet Explorer, Mozilla Firefox & Google Chrome etc) and then enter this address in the address bar:-
enter the credentials:-
password: admin (unless you have set your own password).
If you use the HG633 & DSL-3782 or the TalkTalk Wi-Fi hub, they have their own unique password, which can be found at the top of the label on the rear of the router. It is the one labelled "router" or "admin" password, not the wireless one.
Then go to your ADSL or DSL summary page & paste the stats in this thread.
On the HG633 this is at:-
Maintain > System Information & expand Broadband Information
On the DSL-3782 go to the home page & copy the stats from the DSL & IPv4 pages.
If you have the new TalkTalk Wi-Fi hub this can be seen via:-
Dashboard > See internet settings > Manage Advanced settings > TalkTalk Wi-Fi Hub
Click on the General tab then scroll down to the page to the xDSL section & copy & paste them into your reply.
Next can you also go to this speed checker (it is useful to have speed test figures taken at the same time as gathering the router's statistics):-
Do this on both wireless & wired (if you have wired), but with never more than one device connected at a time.
Please can you paste the results here?
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
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Thanks for updating your Community Profile.
I've completed a line test which hasn't detected any faults but I can see that the sync speed is low (8mb)
Is the router currently connected at the test socket?
Have you tested with a different router?
Thanks for your comments – appreciated! This is a recurrence of a problem that started in June/July. When my speed levelled out at 10/11 Mbps I’d had enough of doing the same tests over and over and decided to put up with it as it was fast enough for my Netflix streaming etc. About a month later my speed went up to 28Mbps for no apparent reason and stabilised at that. I would have stayed there quite happily but now it’s back to square one. Interesting to know I’m not the only person with this problem.
SW12 in London vs Lancashire - ! - well at least my mother-in-law in Lytham will value your efforts keeping TalkTalk on their toes !! 🙂
'Debbie' has been helpful to me once again - we powered down our router for 30 mins, and once re-booted we were back to the speeds we have been paying for.
I can't help but think that monitoring and reporting on web connectivity and speeds ought to be automatic, with emails or texts when the system detects poor speeds and dropouts, so that the user has the chance to take corrective action BEFORE web access becomes critical - !! Cheers 🙂
The replacement router is on its way. Please can you leave the router connected for at least 48hrs whilst DLM is monitoring the connection with this router connected.
The replacement router has been connected for 3 days now and my d/load speed is slightly worse than expected - 7.51 d/l & 9.47 u/l.
Since I opted for "superfast" broadband my d/l speeds have varied between 35, 11, 28, 9 Mbps and now this. Hope you can help!
Thanks for your reply.
Is the replacement router connected at the master socket? When you connected the new router did you also use the new cables and micro filter?
I can then raise this fault over to our Network Team for investigation.