We had a new wifi router of the same make and model lying around as we were sent one when we moved house. We never bothered switching to it as our one was already set up by the time it arrived. I switched to this new one just now to see if the speeds would improve, they did not! Still sitting with 5 Mbps download speeds. Very annoyed at this, please help!
When staff reach your thread, it will speed things up if you have completed your community forum profile details, @morganmiller.
Please go via your avatar/name; settings; launch profile wizard; make sure you put in your landline phone number and a fallback mobile phone number; click finish to save.
They'll be back on here on Wednesday.
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.